Frequently Asked Questions
What is a conversational course?
It focuses on real dialogue skills: openings, pivots, clarifications, and closers with guided practice.
Do I need any prior experience?
No. We offer Beginner, Intermediate, and Advanced tracks. You can filter by level in the catalog.
How do live sessions work?
You book a timeslot, join a video room, and complete speaking drills with feedback. Materials are text-based, image-free.
Can I get a certificate?
Yes. Finish the lesson checklist and your certificate is generated automatically.
What are the payment options?
We support common cards and local methods via secure processors. Prices are in USD.
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Do you offer refunds?
Yes. If you are not satisfied within 7 days and completed fewer than 20% of any course, request a refund via Support.
What device or browser do I need?
Any modern browser (Chrome, Edge, Firefox, Safari) with a microphone. For best results, enable echo cancellation and use headphones.
How do you handle privacy?
We store only the data needed to deliver your courses and progress. You control marketing preferences and can request deletion at any time.
How can I contact support?
Email: [email protected]
Phone: +1 312-462-7489 (Mon–Fri, 9:00–18:00 local)